When you consistently meet or exceed your customer's expectations you are said to have provided good what?

When you consistently meet or exceed your customer's expectations you are said to have provided good what?

• A. Customer Service
• B. Quality of Service
• C. Client Satisfaction
• D. Service Excellence

Answer: (A)

Delivering good customer service means consistently helping customers in ways that meet their needs and often surpass their expectations. When you do that well, you’re providing customer service—the ongoing act of assisting and supporting customers through their experience. Terms like quality of service or service excellence describe the level of performance, while client satisfaction is the outcome customers feel as a result. But the action you’re performing, the steady, reliable support and interaction, is customer service.

Delivering good customer service means consistently helping customers in ways that meet their needs and often surpass their expectations. When you do that well, you’re providing customer service—the ongoing act of assisting and supporting customers through their experience. Terms like quality of service or service excellence describe the level of performance, while client satisfaction is the outcome customers feel as a result. But the action you’re performing, the steady, reliable support and interaction, is customer service.